Technology

The most recent email from the IndieCommerce team shares instructions for what information to include in a refund request, which will help ABA expedite these requests.

In this session, booksellers heard about an online chatbot service and saw a demonstration of how it works from the customer side. 

On June 11, hear from Angela Trigg of Haunted Bookshop, who has created a chatbot through which customers can place orders on the store’s website. On June 25, learn more about marketing your store to a school.

The June 4 Marketing Meetup will look at customer retention, while the June 11 Technology Meetup will feature a bookseller who has created a chatbot to take e-commerce orders.

Guest speakers covered shipping services, map routing services, scheduling services, and QR codes. 

Jordan Brannon and Cass Cross of Coalition Technologies will return to discuss how to maximize the value of each new visitor to your site through social media marketing, retargeting, paid advertising, and more. 

The May 14 Technology Meetup will look at services and tools that are helping booksellers manage new ways of doing business.

The May 7 Marketing Meetup will help booksellers come up with strategies for retaining new customers as online sales increase; the May 14 Technology Meetup will look at services and tools that are helping booksellers manage new ways of doing business.