On Demand Education Sessions

Holiday gift buying is not a last-minute task, but how does a gift buyer not only source but anticipate what will be a popular gift six months down the road? In this session, bookstores that have a unique collection of non-book items will teach buyers:

• The role seasonal non-book items play in holiday sales
• Best practices for discovering the next “it” holiday gift
• Efficiencies and systems for ordering and reordering, shipment scheduling, and storing holiday gift items
• How to move, move, move items that may not be selling

Bookstores are important fixtures in every community. They serve as places to gather, to find and research new ideas, to explore new worlds, and to find refuge. But bookstores can also be intimidating for people who are underrepresented by the makeup of a store's staff That’s why it is important for a store to not only reflect its immediate community but also the larger community. In this session, HR leaders will share with attendees:

• The importance of hiring a diverse staff
• The impact a diverse staff has within the store and on the greater community
• How to find great bookstore employee candidates outside your store’s community

Almost every bookstore has a story time, but not every bookstore has a story time that keeps customers coming back again and again. This session is designed to teach attendees:

• The performance aspect of story time and how to turn up the energy
• Tips and tricks to be the best reader in the world
• How to keep little ones engaged
• Ways to adjust your approach when the crowd gets restless
• How to read to kids of all ages

You don’t need an infinite amount of space to remain competitive in independent bookselling. Bookstores under 1,000 square feet share what they do to maximize their selling space and host events without having to knock down walls. Attendees will learn from panelists who call a small store home:

• The logistics of hosting an in-store event
• Crowd management in a small space
• Inventory management in a small stockroom
• Keeping it fresh with inventive displays

Recently, children's literature has been the subject of debate as readers respond to content related to race, class, culture, individuality, and identity. Authors are self-selecting to delay publication of their books, publishers are canceling titles, and review outlets are retracting starred statuses. There is immense pressure from all sides of the industry to do the right thing, but what is the right thing? This session is designed to be a discussion led by bookselling peers that will begin with a contextual overview of the issues surfacing in kids' books. Attendees will discuss the implications of these issues and how booksellers can productively talk about race, class, culture, individuality, and identity without alienating customers, authors, and each other.

When your wallet is slim and margins are small, every penny counts. But there are little things that can be done every single day to boost a bookstore’s bottom line. Bookstore panelists who have effectively pinched a penny here and saved a penny there will teach attendees:

• How to identify small costs that add up
• Where to look for savings
• Small actions booksellers can take to impact overall savings and sales

Title 1 schools work with a small number of resources and even smaller budgets to bring authors to student audiences, host book fairs, and keep accounts with independent bookstores. Luckily, many bookstores do manage successful and profitable partnerships with Title 1 schools. Panelists with ongoing success in partnering with Title 1 schools will share with attendees:

• How to approach Title 1 schools
• How these partnerships are effective and profitable
• How to assist a school in maximizing monies received from a granting organization
• How to build community goodwill through partnership with a Title 1 school

Ann Patchett, the author of eight novels and three works of nonfiction, is the winner of the PEN/Faulkner Award, England’s Orange Prize, and the Book Sense Book of the Year, and was named one of Time magazine’s 100 Most Influential People in the World. Her work has been translated into more than 30 languages. She is the co-owner of Parnassus Books in Nashville, where she lives with her husband, Karl, and their dog, Sparky.

You only have a few seconds to attract—and hold—a customer’s attention, so it’s critical that you get it right if you want to turn a browser into a buyer. From the whimsical to the thought-provoking, store displays done right tell a story that taps into a customer’s needs—needs for entertainment, introspection, fantasy, connection, and more. Booksellers who are skilled at telling stories through engaging displays will present tips and visuals on how to make an eye-catching in-store displays that turn browsers into buyers.

The ability to stay in business for decades—and longer—means weathering change by staying adaptable and flexible. Customer relationships and sales are just part of the equation that can ensure the longevity of a business and even turn it into a celebrated, longstanding institution. Careful planning and understanding of your store’s resources, a flexible business plan, continuously improving operations, and a culture that willingly embraces change in order to adapt and improve are all factors that influence where your business will be around in 5, 10, or 20 years—or more. A a panel of longtime booksellers will lead this not-to-be-missed conversation.

IndieCommerce™ is the ABA’s e-commerce platform for independent bookstores. The system provides the tools for indie bookstores to create unique, content-rich, and easy-to-operate, fully transactional, e-commerce enabled websites. Over the past few years, the IndieCommerce team has been working closely with booksellers to to help them achieve their online marketing and sales goals. This session will highlight some of the most impactful changes that individual stores have made to their websites over the past year, including before and after examples.

If you have been in business for five years or fewer, this is the session for you. Hear from booksellers who will look back over those first critical years and share tips for making it through the next five.

Graphic novels can be a useful springboard into reading for reluctant readers, but they can also serve as a vehicle to launch readers into the symbiotic relationship between text and visuals. In this session, attendees will learn from booksellers and experts:

• How the role of graphic novels has evolved in the bookstore and literacy
• How to have a productive conversation with staff and customers about graphic novels
• Types of programming that highlight and elevate the genre
• The importance and impact of the representation of diverse characters in graphic novels
• What the current educational terrain looks like and how bookstores can work with school libraries to incorporate graphic novels into the curriculum

Edelweiss+Analytics is excited to present the new Shelf Report, created to help bookstores succeed against competitive pressures by providing unique decision intelligence. This new tool provides benchmarks for your store’s inventory, using the aggregate performance of hundreds of other independent bookstores on four key measures of sales and inventory health – across genres. Join us to learn more about how this tool can help you view your store from the outside-in and point to where you can focus your attention to make sure your inventory is working its hardest for you.

On April 28, indie booksellers will celebrate the fifth annual Independent Bookstore Day (IBD). In this panel, new concepts and a new ordering system will be revealed. Attendees will hear from booksellers who have figured out how to make the most of IBD and increase their sales dramatically. It takes a little effort and imagination, but having a highly successful Independent Bookstore Day doesn’t have to tax your staff or break the bank. Booksellers will learn:

• How to order and make the most of the IBD exclusive merchandise
• How to throw a party that will get people into your store
• How to publicize your store’s party
• How to take advantage of social media

Independent bookstores are champions of innovation when it comes to business models. For the last few years, many bookstores have added bars to their business model by blending books with booze. This session will feature booksellers from both small and large stores who have experienced the successes and challenges of this business model.

If you are thinking about opening a second location -- or if you have recently done so -- this session is for you. A panel of experts who have been through the process will share tips and provide insight on how to know if opening a second store is the correct decision for your business, and if so, how to navigate the process. The topics discussed will include:

• Review: Make sure your business is currently financially stable
• Resources: monetary, staffing, and current owner responsibilities
• Financing: Accessing traditional financing and other options

Market research: Ensuring your choice for the second location is sound

Scenario: your store's children's bookseller is out sick and not one general bookseller has even an inkling about kids’ books. Never fear! Geared towards general booksellers with ZERO experience in the kid’s department, children’s frontlist booksellers on this panel will provide a crash course to prepare any bookseller to head into the children's department. In the session, general booksellers will learn:

• Key phrases to use when selling a kids book
• Important questions to ask a child and a parent when selecting a book
• Signs to look for when selecting a book (shelf talkers, inferences from the cover)
• Basic important information to always have in their back pocket
• Where to look for recommendations

As part of the pilot program of the Open Discussion project, five independent bookstores will be launching reading groups in the fall of 2018 with the goal of bringing liberals and conservatives together to discuss the issues that divide them. The Open Discussion Project is sponsored by the National Coalition Against Censorship (NCAC) in partnership with ABA. NCAC and ABA are inviting booksellers to join the Open Discussion Project when it goes national next year. A panel of booksellers who are participating in the pilot will discuss their experience.

The goal of this session is to help bookstore owners and employees learn how to empower themselves to end uncomfortable situations, including harassment, with professionalism and respect. Among other things, the panel will discuss tips for identifying and navigating out of these distressing situations and suggestions for talking points booksellers can rely on while under duress. Booksellers will hear discussions on:

• Prioritizing personal safety
• Tips for changing the power dynamic
• Tips for extricating yourself from a situation in a professional way
• Learning how to ask for help when needed

Creating and nurturing relationships with publishers is key to building a thriving business. Panelists in this session will provide an overview of how publishers work with independent bookstores and discuss steps booksellers can take to capitalize on and grow these relationships. Booksellers will learn:

• Best practices for networking with publishers at industry events
• What publishers look for in event proposal and how to land the A-List author
• Best practices for pitching events in person
• How to keep your relationships moving forward

What if everyone read James Baldwin? He’s one of our most acclaimed 20th century thinkers, his writing exploring countless facets of American society and diving into subjects like sexuality, politics, marriage, police brutality, the Church, race, and love. He observed and critiqued humanity in a way that still resonates with so many of us in 2018 because his words and voice are timeless. Baldwin's groundbreaking work has inspired generations of fervent readers and fans, but what if we could widen that audience? Spread Baldwin's texts even further? Sell his work better, recommend him more frequently alongside other literary giants? We believe we can. Join the National Book Foundation for its new Author in Focus program featuring the work of James Baldwin, a four-time National Book Award nominee. The Foundation will be joined by two dynamic authors at Winter Institute as they help to answer the question of why James Baldwin's work has, does, and will always matter. This event was made possible by the Ford Foundation and Velvet Film.

One minute of planning can save you ten minutes in execution. Planning skills can make you a more effective bookseller and help prevent burnout because planning creates efficiency and leads to improved productivity. Cindy Dach, co-owner of Changing Hands Bookstores (Tempe, AZ), will teach booksellers techniques for time management, planning and organizing daily tasks, all with an eye toward completing the big-picture projects. This session is part of Changing Hands' professional development program.

Gain a better understanding of the valuable role Instagram can play in your bookstore’s marketing program with Two Cats Communication as they share a holistic overview of best business practices utilizing the social media platform. This session will set bookstores up for Instagram success by teaching attendees:

• Optimization tips
• The benefits of an Instagram Business Account
• How to develop a consistent brand
• Platform features that can increase your reach and bring value to your bookstore

There are many factors that go into publisher decisions for author visits and tours, and bookseller event grids help them make those choices. In this session, booksellers will see sample event grids from publisher panelists and learn more about how publishers approach author tours and what they are looking for from bookstores. Booksellers will learn:

• The number-one thing publishers are looking for in potential events
• How to make your event proposal stand out
• How to use Edelweiss to make your grids more specific
• Important ways to follow up after you submit the grid

Bookstores that sell direct to schools are an invaluable resource to the local community and a successful strategy for increasing cash flow and profits. Bookseller panelists who have worked closely with their school districts will share with Institute attendees how they too can foster a relationship with school districts and add to their stores’ bottom line. In this session booksellers will learn:

• How to find appropriate school contacts
• How to create teacher wishlists
• How to become a school’s one-stop book fair distributor
• How to manage in-school author visit orders
• Best practices for orders
• How to establish and manage subscription services

Pre-orders are becoming an increasingly important way in which books are sold and marketed in 2018, and indie bookstores can and should take part in this growing business. Heavily influenced by television and social media, the months before a title’s publication are critical, and pre-orders are a growing component of a book’s ultimate sales. By working with publishers to take full advantage of pre-order opportunities, indie bookstores can avoid lost sales, lost PR, and lost market share. In this session, panelists will discuss ways that stores can successfully promote and sell pre-orders to become an integral partner to publishers and authors. Learn about new methods developed and tested by a task force of indie stores--including processes and protocols for stores using various POS systems--that all stores can use to maximize pre-orders through marketing, tracking, and reporting. The session will include bookseller participation from the pre-order task force.

Being an independent bookstore in today’s retail environment means working tirelessly to stay connected with your community while also promoting yourself online as an alternative to other online retailers. All independent retailers, not just booksellers, are meeting this challenge in various ways. Come to this session to hear from Albuquerque’s independent retailer stars, ask questions, and discover ideas to apply to your bookstore.

Join your colleagues for a discussion on creating events and opportunities to highlight women's voices in the store and larger retail community. Hear from booksellers who are fostering women entrepreneurs, cross-promoting with women-owned businesses, creating dynamic in-store programming, and more. ABA members know that a diverse business district promotes a thriving local economy, and they are finding ways to ensure their stores, their communities, and their business districts are as dynamic and profitable as possible.

Community educators are important bookstore allies. They work closely with children, and children need books! Making sure bookstores are carrying what teachers are recommending is essential to strengthening the relationship between the two. In this session, event planners and buyers will share how they have implemented and had success hosting Educator Nights. Booksellers will learn:

• Why Educator Nights are important
• How to build a bookstore’s list of educator contacts
• The type of information educators are seeking out when they come to an in-store Educator Night

Important topics to discuss at these events

If the thought of playing board games brings up childhood memories of Monopoly and Risk and not much else, you have some catching up to do. Board games are a hot trend and a growing business. And they’ve grown a lot more sophisticated than what you might remember. The popular digital games that have made the leap to board games, the games inspired by viral internet challenges, and the traditional games of your childhood all have something in common: face-to-face social interaction, which is a key component of successful independent bookstores. Come hear from booksellers who have integrated board games and play nights into their sales and events. An independent board game seller joins the panel to discuss the aspects of his business and how booksellers can bring games -- and customers -- into the bookstore.

Industry experts present a review of the most recent data on the U.S. book market with a deep-dive into the latest trends. There will be plenty of new insights to help attendees improve their business in the coming year.

Increasing margin through better buying and careful budgeting can improve your cost of goods. This session will use data from ABA’s ABACUS report to outline a path to improvements in a store’s cost of goods, leading to improved financial decisions and substantial savings. The booksellers on this panel are excited to share straightforward financial practices that will make a big difference to the financial health of your business. In this session, booksellers will learn:

• How to read the ABACUS report, including how to compare your data with national averages
• How to make small changes to cost of goods that will result in a positive financial impact
• How long it takes to see the results of small changes to cost of goods
• How to evaluate which financial changes are the ones that will most benefit your business with the least worry and work

Never has there been a greater need for diverse and international voices in the American market. In this session, panelists will discuss practices they have brought back to their stores from their experiences with Bookselling Without Borders, a fellowship program that sends U.S. booksellers to foreign book fairs as part of a book industry professional exchange program. Among other things, the Bookselling Without Borders program seeks to help booksellers develop concrete ideas for increasing sales of diverse and international literature in the indie market.

Implementing a system to manage store finances is key to the survival of any business. A good financial system allows you to confidently meet financial obligations, from payroll to event budgets and more. This session will highlight a few tactics booksellers can use to create a better system to approach and manage store finances with confidence.