View Program at a Glance
feature American Sign Language (ASL) interpreting services provided by Handwriter Ink. Brought to you in part by Biblio.com and The Book Industry Charitable Foundation.Switching to a remote customer experience — curbside pickup, FaceTime hand-selling, online orders, etc. — can create a challenge to providing a successful and cohesive customer experience. This session will showcase creative ways that booksellers have succeeded and even improved the customer experience in this new hybrid retail world.
Panelists: Sara Richmond, Director of Communication & Client Experience, Edelweiss; Phil Davies, ABA (White Plains, NY); Rosa Hernandez, Third Place Books (Lake Forest Park, WA); Michael Barnard, Rakestraw Books (Danville, CA); Cristina Rodriguez, Deep Vellum Books (Dallas, TX); Sarah Bagby, Watermark Books & Cafe (Wichita, KS); Lane Jacobson, Paulina Springs Books (Sisters, OR)
- MEMBERSHIP
- Join
- Renew
- About Membership
- Membership Types
- Benefits Chart
- Dues Information
- Opening a Bookstore
- Member Directory